Politique d’expédition
SHIPPING POLICY
Maison Éloire Cosmetics is committed to providing our customers with clear and transparent information regarding the processing, shipping and delivery of their orders.
ORDER PROCESSING
Orders are processed after payment has been successfully received and confirmed.
Processing times may vary depending on product availability, the supplier and order volume. Once an order has been processed and dispatched, shipping or tracking information will be provided where available.
SHIPPING DESTINATIONS
Maison Éloire Cosmetics ships to selected destinations that are available during checkout.
The available shipping methods, shipping costs and delivery options for your destination will be displayed during checkout before you complete your purchase.
DELIVERY TIMES
Estimated delivery times may vary depending on the destination, product availability, carrier and other circumstances outside our reasonable control.
Once an order has been handed over to the shipping carrier, Maison Éloire Cosmetics has no direct control over the carrier's transportation process or delivery schedule. Delays caused by the shipping carrier, customs procedures, public holidays, severe weather or other circumstances beyond our reasonable control may therefore occur.
We will, however, make reasonable efforts to assist customers in the event of a delayed shipment.
Any delivery timeframe communicated during checkout or after your order has been placed is an estimate unless expressly stated otherwise.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection law.
SHIPPING COSTS
Applicable shipping costs will be clearly displayed during checkout before you complete your purchase.
Free standard shipping is available on orders of €50 or more in eligible markets. For orders below this threshold, the applicable shipping charge will be displayed during checkout. Shipping rates and free-shipping thresholds may be converted into the local currency of the customer's market. The shipping options and charges shown during checkout apply to the order.
TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please note that it may take some time after dispatch before tracking information becomes active in the carrier's system.
INCORRECT OR INCOMPLETE DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible.
We will make reasonable efforts to correct the information before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.
DELAYED SHIPMENTS
Occasionally, shipments may experience delays that are outside the reasonable control of Maison Éloire Cosmetics.
If your order is significantly delayed, please contact us so that we can review the shipment and, where possible, assist you with the carrier.
LOST OR DAMAGED SHIPMENTS
If you believe that your shipment has been lost during transportation or if your order arrives damaged, please contact Maison Éloire Cosmetics as soon as reasonably possible.
We will review the situation and assist you in accordance with applicable consumer protection law and our store policies.
CUSTOMS, DUTIES AND TAXES
Depending on the destination of your order, customs procedures, import duties, taxes or other charges may apply.
Where applicable, information regarding such charges will be provided in accordance with applicable law.
Nothing in this Shipping Policy excludes or limits any mandatory consumer rights under applicable law.
RETURNS AND REFUNDS
For information regarding returns, cancellations and refunds, please refer to our Return & Refund Policy.
CONTACT
For questions regarding shipping, delivery or an existing order, please contact Maison Éloire Cosmetics through the contact options provided on our website.
Maison Éloire Cosmetics
The Netherlands