Widerrufsrecht

Return & Refund Policy

Returns

You have the right to request a return within 14 days after receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unopened and in its original packaging. You will also need your receipt or other proof of purchase.

To request a return, please contact Maison Éloire Cosmetics before sending any products back. If your return is accepted, we will provide you with the applicable return instructions and the address to which your return should be sent.

Please do not send products back without first contacting us. Products returned without prior authorization may not be accepted.

Exceptions / Non-returnable Items

For health protection and hygiene reasons, certain sealed cosmetic and personal-care products cannot be returned if their seal has been broken after delivery.

If a cosmetic or personal-care product is still sealed, unused and otherwise eligible for return, your statutory right of withdrawal remains unaffected.

We also cannot accept returns for personalized products or gift cards.

If you are unsure whether your product is eligible for return, please contact us before returning it.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If an item is damaged or defective, or if you receive the wrong product, contact us as soon as possible so that we can assess the issue and provide an appropriate solution.

Your statutory rights regarding defective or non-conforming products are not affected by this return policy.

Exchanges

If you would like a different product, the simplest option is to return the eligible item in accordance with this policy and place a new order once the return has been accepted.

European Union – 14-Day Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason.

Exceptions provided by applicable law may apply, including for sealed goods that are not suitable for return for reasons of health protection or hygiene when the seal has been broken after delivery.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

Refunds

Once we have received and inspected your return, we will inform you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Where required by applicable consumer law, eligible standard delivery costs will also be refunded.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, the cost of returning an item is the customer's responsibility.

If the return is due to an error on our part or a defective, damaged or incorrect product, we will provide further instructions regarding the return costs.

Contact

For questions about returns or refunds, please contact Maison Éloire Cosmetics through the contact details provided on our website.

Customers can also submit an eligible return or cancellation request through their customer account